Parts Counterperson

At the Proctor Dealerships, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Proctor Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

What We Offer

• Medical


• Dental


• Vision


• 401K Plan


• Vacation and Sick Leave


• Paid Holidays


• Paid Training


• Counseling Services


• Health and wellness


• Supplemental Insurances


• Discounts on products and services

SUMMARY  

Sells parts to all customers, over the counter, through the shop, or on the phone. 

ESSENTIAL DUTIES include the following. Other duties may be assigned. 

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner, providing a high level of service to all customers. 

• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line. 

• Answers phone calls, providing price quotes and other information, or gets the customer to someone who can answer their questions. 

• Pulls and fills orders from stock and writes purchase orders for all local parts requirements. 

• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. 

• Locates out-of-stock parts from outside source and submits an emergency order, if necessary. 

• Notifies the service advisor and the customer when special ordered parts have been received. 

• Follows up on back-ordered parts. 

• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. 

• Replenishes assigned inventory daily. 

• Makes sure all internal requests for parts are billed on service repair order and old warranty parts are returned and properly tagged. 

• Receives payment from retail customers or obtains credit authorization. 

• Ensures that all charge sales are signed by the customer. 

• Ensures that all customers receive their copy of the invoice. 

• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. 

• Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts. 

• Sets up orders for daily shipment, delivery, or pick-up. 

• Solicits assigned accounts by phone. 

• Keeps front and rear counter areas clean and uncluttered. 

• Participates in all training programs that are made available and keeps current on all new products and product updates. 

• Participates with the parts manager in maintaining a lost sales tracking program. 

• Maintains professional appearance. 

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.

EQUAL OPPORTUNITY EMPLOYER

APPLICANT’S STATEMENT

I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and the Company has the same right. No one other than the President of the Company has authority to modify this relationship or make any agreement to the contrary. Any such modification or agreement must be in writing. I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and other information pertinent to my employment with them. I release my previous employers from any liability as a result of their disclosure of information about me to the Company. I also authorize the Company to provide truthful information concerning my employment with it to my future prospective employers and I agree to hold it harmless for providing such information. I further understand that if employed I will be on a 90-day introductory period, and that termination for unsatisfactory performance during that period will not result in any Company responsibility for unemployment benefits. I further understand that completion of the introductory period does not confer any expectation of continued employment, and that if employed, my employment will be for no definite period and “at-will.” By signing this application, I certify that all of the information that I provide on this application and in any interview will be true, complete and accurate. I understand that if I am employed and any such information is later found to be false or misleading in any respect, I will be dismissed. I certify that I have received a written notification that the Company may obtain a consumer report or reports on me. I authorize this Company to obtain such a report or reports for use in connection with my application for employment and for other employment-related reasons. If hired, this authorization shall remain on file and serve as ongoing authorization for procurement of employment-related consumer reports at any time during my employment. I understand that the term “consumer report” includes, but is not limited to, credit checks, criminal background checks, Department of Motor Vehicle reports, and investigative consumer reports. I further understand that the term “investigative consumer report” means a report in which information on my character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with my neighbors, friends, or associates, or with others with whom I am acquainted or who may have knowledge concerning any such items of information.