Parts Department Supervisor

About Oyster Harbors Marine:

Oyster Harbors Marine is a premier full-service yacht dealership and marina committed to delivering the ultimate boating experience through exceptional service, premium brands, and a passionate, professional team. We proudly represent leading boat manufacturers including Albemarle, Everglades, Mag Bay, Regulator, Rossiter, Princess Yachts, Viking Yachts, Valhalla and Williams Jet Tenders.

Position Summary:

We are seeking an organized, detail-oriented, and customer-focused Parts Department Supervisor to lead our Osterville parts operation. This role is responsible for managing all day-to-day parts department functions, including inventory control, procurement, customer service, and support for the service team and retail customers.

The ideal candidate will be a proactive team leader who can manage vendor relationships, streamline parts processes, and ensure a first-class customer experience consistent with Oyster Harbors Marine's core values.

Key Responsibilities:

• Supervise and manage daily operations of the Parts Department.
• Maintain accurate inventory levels through forecasting, ordering, and inventory management software.
• Manage parts receiving, storage, and distribution for service technicians and retail customers.
• Develop strong relationships with vendors and manufacturers to secure best pricing, terms, and lead times.
• Provide parts support to the Service Department, ensuring timely and accurate parts delivery for customer repairs.
• Lead retail parts sales efforts, providing outstanding customer service at the parts counter and over the phone.
• Maintain organized and clean parts storage areas.
• Implement inventory control systems, cycle counts, and annual physical inventory.
• Assist with warranty parts returns and manufacturer claims.
• Train and supervise any parts department staff.
• Support company goals for operational efficiency, profitability, and customer satisfaction.

Qualifications:

• Minimum 3 years of experience in a marine, automotive, or similar parts department leadership role preferred.
• Knowledge of boats, engines, marine systems, and parts is strongly preferred.
• Experience with marine manufacturers and vendors a plus.
• Strong organizational skills with attention to detail.
• Proficient with inventory management systems and Microsoft Office Suite.
• Excellent communication and customer service skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Must be a team player and possess a positive, proactive attitude.

Compensation & Benefits:

• Competitive Salary Based on Experience
• Health, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off and Holidays
• Employee Discounts on Parts & Service
• Opportunity for Growth within a Leading Marine Organization

Join Our Team: At Oyster Harbors Marine, we are passionate about boating and committed to delivering the highest level of service to our customers. If you have the experience and drive to lead a dynamic Parts Department in a collaborative, customer-focused environment, we encourage you to apply.