Parts Intercept Specialist

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.

Job Details:

The Parts Intercept Specialist is responsible for using systems to identify calls with potential to order parts before a Service Technician first visits the consumer’s home, call the consumer to verify issue and appliance make/model, and place order for the part on behalf of the technician.  

Essential Responsibilities:

• Identify future-scheduled service calls with potential for Parts Intercept based on call description

• Call consumer to verify issue and appliance’s make/model number

• Research and order appropriate part for repair

• Work with Field Service Technicians and management to drive first time call completion

• Meet productivity and efficiency goals as established

• Prompt and regular attendance

Qualifications/Requirements:

• HS Diploma or GED

• Technical or mechanical experience 

• Excellent communication and interpersonal skills

• Strong PC skills

• Self-directed 

• Appliance repair experience

Desired Characteristics:

• Demonstrated understanding of the fundamentals of electricity and schematics

• Customer service experience

To know more about this position, please contact:

Ujjwal Mane
973-805-7557

ujjwal.mane(@)collabera.com