Parts Service Representative

Our Values:

  Faith: Our foundation is faith. In everything we do, we do the right thing.
  Service: Our standard is service. Our customers receive uncommon service in every experience.
  Family: Our team is family. Everyone matters here, and this company matters to all of us.

Job Summary:   This position is responsible for supplying the Service Department with stock parts or by procuring parts from an outside source in a timely and cost-saving manner.

Key Roles: 

• UCE (Ultimate Customer Experience)


• Quoting


• Sourcing


• Supply Parts


• Process

Essential Duties:

• Serve the needs of our Trailer Technicians in the shop.


• Assist the parts department by pulling orders, restocking shelves, loading, and unloading trucks.


• Keep accurate records of repair orders and other transactions, while managing paperwork flow and becoming efficient in researching part numbers through catalogs and the internet.


• Be proficient in using the internet, corresponding to emails, and managing phone calls.


• Must have great organizational skills and will require the individual to be a strong self-starter.


• Organize and maintain a quote system for the service department to include parts pricing and availability for potential repair orders.


• Delivery of parts for repair orders to the service technicians.


• Assist parts department in other areas as needs arise (counter & phone support, parts delivery to customers).

Required Skills/Abilities:

• The ability to interact with employees & customers in a professional and positive way.


• Always maintain a clean and organized work area.


• Adhere to all company policies, procedures, and standards.


• Be trustworthy and self-motivated.


• Be a team player.


• Maintain a professional appearance.


• Maintain verbal and written communications as required.


• Continually seek professional and personal growth.


• Adhere to all safety and PPE requirements in the shop.

Education and Experience:

• Education – High School diploma or GED; 1 to 3 months related experience and/or training.

Physical Environments:

• Noise levels are moderate to high at times in a warehouse environment.


• The physical exertion may be heavy at times, may require lifting up to 100 pounds.


• The employee is occasionally required to stand and walk.

Our Benefits:

• Competitive Salary


• Quarterly Profit Share


• Paid Time off and 9 Paid Holidays


• Medical, Dental & Vision Insurance


• Matching 401K (Retirement Planning)


• Prescription safety glasses & workboot program
  


• No weekends