Parts Specialist

Position Title: Parts Specialist

FLSA Status: Exempt

Reports to: Director of Customer Experience/Parts Team Manager

Department: Valve and Instrument Solutions – Fisher Parts

• Serve as the primary contact for customers regarding aftermarket parts inquiries, quotations, orders, returns, and documentation.


• Deliver an exceptional customer experience that drives satisfaction, loyalty, and repeat business.


• Build and maintain strong relationships with customers within an assigned territory.


• Manage customer expectations through proactive communication and timely updates.

• Support territory growth by identifying opportunities, qualifying customer needs, and providing effective solutions.


• Prepare accurate and competitive quotations and actively follow up to secure business.


• Collaborate with Account Managers, Application Engineers, and Service Teams to deliver comprehensive solutions to customers.


• Present options and recommendations that help customers improve reliability, performance, and asset longevity.

• Utilize product knowledge of current and legacy equipment to identify and recommend replacement parts.


• Develop spare parts lists and provide guidance on equipment maintenance and lifecycle planning.


• Advise customers when equipment has reached the end of its serviceable life and recommend appropriate replacement solutions.


• Research and resolve customer questions related to parts, applications, and order requirements.

• Manage and support the complete order fulfillment process from quotation through invoicing and payment.


• Process orders accurately and efficiently while ensuring compliance with company procedures.


• Coordinate product assembly, shipment, invoicing, and order tracking activities.


• Escalate critical orders and resolve issues to ensure customer commitments are met.


• Maintain detailed and accurate customer, order, and vendor records.

Collaboration & Vendor Relations

• Partner effectively with internal teams to achieve department and company growth objectives.


• Develop and maintain strong relationships with key manufacturer and supplier partners.


• Assist with special pricing requests, expedited deliveries, customer agreements, and technical inquiries.


• Share product and application knowledge to support team success and customer outcomes.

• Associate degree preferred, or high school diploma with equivalent customer service, sales support, or technical industry experience.


• Strong customer service mindset with a passion for helping customers succeed.


• Excellent verbal and written communication skills.


• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.


• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.


• Experience with Microsoft Teams and Webex.

• Experience with ERP and CRM systems such as IFS and Salesforce.


• Industrial, mechanical, valve, instrumentation, or technical parts experience.


• Knowledge of aftermarket parts sales, order management, or industrial equipment maintenance.


• Ability to analyze customer needs and recommend effective solutions.

• Building trusted relationships with customers and internal stakeholders.


• Delivering accurate quotations and orders with a high level of responsiveness.


• Driving territory growth through proactive customer engagement and solution selling.


• Providing technical expertise that helps customers maximize equipment reliability and performance.


• Contributing to a collaborative team culture focused on customer success and continuous improvement.