Pastor of Guest Experience

PASTOR OF GUEST EXPERIENCE // EAGLE BROOK CHURCH 

JOB OBJECTIVES

• Champions the guest experience at assigned campus


• Focuses on creating engaging experiences and building transformational relationships


• Builds and leads a team of volunteers to carry out Eagle Brook’s vision for Guest Experience ministries


• Provides an environment in which volunteers are recruited, onboarded, connected and growing spiritually to own Eagle Brook’s mission


• Collaborates cross functionally with the central Ministry Development team and peers at other campuses


• Reports to the Campus Pastor

ESSENTIAL JOB FUNCTIONS 

• Leads the Guest Experience volunteer team


• Identifies, equips, inspires and invests in volunteers


• Develops volunteer leaders, directors and team leads to equip and lead core volunteers


• Meets with leaders one to one and in groups for spiritual and leadership development


• Manages volunteer schedules


• Oversees the overall guest experience from the streets to the seats, including, but not limited to, parking lot, lobby, and auditorium


• Executes ministry strategies and initiatives as designed by the Central Guest Experience team


• Supports campus team, as needed


• Performs pastoral duties, including visits, weddings, baptisms, funerals and pastor on duty


• Supervises, leads and develops Guest Experience Associate, if assigned


• Manages an assigned budget

OTHER JOB FUNCTIONS 

• Oversees care ministries, as assigned (i.e., One on One Care, Quest 180, Divorce Care, etc.)


• Manages beverage service requests for campus


• Oversees merchandising of retail spaces


• Responsible for lobby decor implementation


• Other duties as assigned

QUALIFICATIONS 

Minimum Qualifications

• Follower of Jesus and aligns with Eagle Brook Church’s nine core beliefs


• Bachelor's degree or equivalent combination of education and experience (typically 8+ years)


• 2+ years of experience building, leading and developing effective volunteer and leader teams


• 2+ years of leadership experience


• Call or pastoral ministry and desire for people to know Jesus


• Must meet Biblical qualification for pastoral leadership


• Strong evidence of a Christ-centered life


• Self-starter


• Skilled in problem solving and conflict resolution


• Demonstrated ability to operate effectively in fast-paced team and cross-functional environments


• Excellent written, verbal and interpersonal communication skills

Preferred Qualifications 

• Bachelor's degree or seminary training


• Supervisory experience

JOB DETAILS

• Location: Anoka, MN


• Status: Exempt/Salary


• Salary Range: $60,000 - $63,000


• Full/Part Time: Full Time


• Regular/Temporary: Regular


• Workdays: Saturday – Wednesday (must be able to meet when volunteers are available or pastoral care is needed)


• Work Hours: 8:00 am – 4:30 pm with evening hours for services, meetings and events


• Remote Eligible: may be eligible to work remote one day per week


• Ministry/Department: Campus Ministry


• Team: Guest Experience Ministries

WORK ENVIROMENT / PHYSICAL DEMANDS 

• Regular communicating with others to exchange information


• Occasional assessing the accuracy, neatness and thoroughness of the work assigned


• Occasional ascending or descending ladders, stairs, scaffolding, ramps, poles and the like


• Occasional moving of self in different positions to accomplish tasks in various environments, including tight and confined spaces


• Occasional moving about to accomplish tasks or moving from one worksite to another


• Occasional sedentary work that primarily involves sitting/standing


• Occasional light work that includes adjusting or moving objects up to 20 pounds in all directions


• Occasional medium work that includes adjusting or moving objects up to 50 pounds in all directions


• Occasional outdoor elements such as precipitation and wind

BENEFITS

Eagle Brook Church’s benefit plan is designed to help you stay healthy, feel secure and maintain work/life balance. Offering a competitive benefits package is just one way we strive to provide our employees with a rewarding workplace. We offer the following benefits to our full-time employees:

• medical, dental and vision coverage


• health savings account (HSA)


• dependent care FSA


• employer-provided life insurance + additional voluntary life insurance


• accident and critical illness insurance


• employer-provided short-term and long-term disability


• paid family and medical leave (PFML)


• member assistance program (MAP)


• generous paid-time off and holidays


• 403b retirement plan with company contribution


• development dollars for team members to invest in their professional growth


• casual dress and work environment

APPLICANTS WITH DISABILITIES 

Eagle Brook Church provides reasonable accommodation for their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with Eagle Brook Church, call 651-429-9227 or email [email protected] and let us know the support you need.