Patient Access Assistant I-Ambulatory-PRN

General Summary

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of their duties.

Duties and Responsibilities

Essential Functions:

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.


• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.


• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.


• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.


• Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.


• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.


• Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc.


• Researches billing questions and problems for patients with billing service.


• Actively supports process flow improvement and provides constructive feedback to Supervisor.


• Assists with service recovery.


• Must have the ability to travel and work at other medical practices as needed.

Common Expectations:

• Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.


• Prepares and maintains records of patient charges.


• Maintains department records, reports and files.


• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.


• Participates in educational programs and in-service meetings.


• Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.


• Proactively approach and greet all guests with a warm and personal greeting.

Required for All Jobs:

• Performs other related duties as identified.


• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.


• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally


• Walking - Occasionally


• Sitting - Frequently


• Reaching - Rarely


• Talking - Frequently


• Hearing - Frequently


• Repetitive Motions - Occasionally


• Eye/Hand/Foot Coordination - Occasionally

Qualifications

Minimum Education:

• High School Diploma or GED Required


• Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred

Work Experience:

• Less than 1 year 3 - 6 months front desk or physician office experience Required

Courses and Training:

• Customer Service and Safety Reporting Training within 90 days Required and


• Introduction to Medical terminology within 180 days Required and


• Insurance and Compliance Training within 1 year Required

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills.


• Knowledge of medical office operations to include reception, billing and insurance and general office skills.


• Computer skills.