Patient Access Associate - Physical Medicine and Rehab

Inova Alexandria Hospital is looking for a dedicated Patient Access Associate to join the Physical Medicine and Rehab team. This role will be Full-Time, Monday-Friday; 10:00 AM – 6:30 PM.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off, paid parental leave, & flexible work schedules.

Patient Access Associate Job Responsibilities:

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.

• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.

• Case Management Tasks: Notifies case managers and documents referrals.

• Financial Counseling: Provides estimates and collects payments.

• Insurance & Contract Coordination: Verifies basic eligibility and coverage.

• Inquiries & Patient Concerns: Answers routine questions and escalates issues.

• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.

• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.

• Referrals: Documents and routes referrals.

• Scheduling: Schedules routine appointments.

• Transport: Requests routine transport and confirms details.

• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.

• Utilization Review Coordination: Flags cases needing review.

• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

• May perform additional duties as assigned. 

Minimum Qualifications:

• Education: High School or GED

Preferred Qualifications: 

• Experience: healthcare/customer service experience