Patient Access Auditor/Trainer - Patient Registration - Full Time

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and earning a 5-time Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

The Patient Access Auditor/Trainer plays a critical role in ensuring the accuracy and integrity of patient registration and insurance information across the organization. This position supports both quality assurance and education by auditing registration work, identifying gaps, and delivering training to registration staff across inpatient, emergency department, and outpatient settings. The role works closely with registrars and leadership to improve processes, maintain compliance, and enhance the overall patient access experience.

What You’ll Do:

• Audit daily registration worklists to ensure accurate demographic and insurance information
• Perform follow-up with patients, employers, and other sources to resolve missing or incomplete information
• Review and correct issues related to insurance eligibility, coordination of benefits, and guarantor details
• Educate and train Emergency Department, inpatient, and outpatient registrars on registration workflows and best practices
• Provide instruction on admissions, transfers, patient movement, and outpatient check-in processes
• Ensure compliance with insurance regulations and requirements for accurate reimbursement
• Conduct registrar audits and provide feedback, coaching, and re-education as needed
• Assist staff with insurance, demographic, and registration-related questions
• Train staff on patient estimates, financial workflows, and consent/HIPAA documentation
• Support system downtime procedures and troubleshooting protocols
• Cross-train in registration functions and provide departmental coverage as needed
• Maintain a strong focus on customer service and patient satisfaction throughout all interactions

Who You Are / Requirements:

• High school diploma or equivalent required (Associate’s degree preferred)
• 5 - 7 years of experience in patient registration, patient access, or closely related field
• Strong knowledge of medical terminology, insurance processes, and managed care practices
• Understanding of insurance eligibility and regulatory/compliance requirements
• Basic computer skills with the ability to navigate multiple systems
• Excellent communication skills with the ability to educate and train others
• Strong attention to detail with the ability to audit and resolve discrepancies
• Ability to multitask, prioritize, and work independently
• Professionalism and confidence when addressing audit findings and staff questions
• Ability to problem-solve and take initiative in a fast-paced environment

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term and long-term disability, life & pet insurance
• Tuition reimbursement
• Nursing Student Loan Paydown Program
• 403(b) retirement savings plan with company matching
• Continuous earned time accrual