Primary Location:

University Hospital - UMC

Address:

530 South Jackson Street Louisville, KY 40202

Shift:

First Shift (United States of America)

Job Description Summary:

The Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. The registrar interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing properly for services rendered. Obtains accurate insurance information and signatures when applicable and explains payment options available and refer to Patient Financial Counselor if necessary.

Job Description:

Essential Functions:

• Receives and interviews patients in a courteous, empathetic, and professional manner
• Obtains and enters complete and accurate patient demographic, guarantor, and insurance information
• Assures completion of forms for signatures, authorization and consents
• Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing
• Assigns appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.).  Works with physicians and nurses to ensure accurate patient placement.  Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.)
• Ensures that the ordering, attending, referring and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients
• Maintains awareness of individual patient needs and wait times for registration. Monitors waiting and treatment areas for patients that have not been registered

Other Functions:

• Complies with all department and hospital policies and procedures
• Maintains an efficient and effective patient flow
• Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies
• Performs other duties as assigned such as representing the group to management internally & externally as needed; responding to management inquiries and requests, etc.
• Attends and participates in department and hospital meetings, in-services, and quality improvement teams
• Contributes to the accomplishment of department and hospital objectives
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances
• Maintains a clean and orderly work area
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description: