Patient Access Rep | Primary Care

The Patient Access Representative is responsible for the admission functions of all patients. These responsibilities include obtaining and verifying patient information, verifying insurance eligibility, and obtaining signatures on general consent. The Patient Access Representative has excellent verbal and written communication skills to correspond with all patients and staff in person and over the phone.

Responsibilities/Duties:

• Performs admission functions for all patients.


• Responsible for admissions and outpatient procedures and verifying insurance eligibility.


• Responsible for interviewing patients or their representative, where admission is unscheduled, for personal information or verifying information already on file, including emergency numbers and insurance information.


• Responsible for obtaining signatures on general consent.


• Provides information to the patient/representative about billing, complaint process, patient rights, HIPPA and visiting hours. Distributes organization literature.


• Responsible for collection of payments, recording, and forwarding to Patient Financial Services.


• Refers patient to the Patient Financial Counselor when financial arrangements need to be made.


• Answers the phone and communicates information to the appropriate person.


• Maintains supplies in a neat and orderly environment.


• Supports the orientation and onboarding of new employees.


• Other duties as assigned.

Specific to the Clinic Setting

• Schedules appointments and handles all referrals.


• Monitor providers' schedules.


• Addresses any pre-appointment communications.

Education/Experience:

• High school graduate or equivalent preferred


• Some administrative/clerical experience preferred