Patient Access Representative

Welcome to Piedmont Cancer Institute — where patient care is more than a mission; it's a partnership and our values lead the way.

For more than 38 years, Piedmont Cancer Institute (PCI) has proudly served the Metro Atlanta community, delivering exceptional cancer care built on a foundation of Compassion, Innovation, Communication, and Integrity. Today, our team includes 17 dedicated physicians, 20 skilled Advanced Practice Providers, across 6 locations (and growing) —all united in our commitment to excellence.

At PCI, we blend cutting-edge treatments with deep clinical expertise and genuine compassion to offer truly comprehensive care. Our dedication goes beyond medicine—it’s reflected in how we care for our patients, support their families, and collaborate with one another. No matter your position, a career at PCI offers more than a paycheck. It’s a place where purpose meets passion, where connection fuels collaboration, and where your work makes a lasting impact.

Why Join PCI?
We're looking for talented individuals who share our passion for making a difference. If you value Compassion, embrace Innovation, prioritize open Communication, and act with Integrity, you'll thrive at Piedmont Cancer Institute—where every role plays a part in advancing hope and healing in our community. Here, you'll find purpose in your work.

Job Description:

Responsible for answering phones. Shares the responsibility of scheduling appointments, posting daily charges and payments, and checking patients in and out.

Primary Job Function

• Answer incoming phone calls and direct calls to the appropriate staff member when necessary.

• Checking patients in by verifying demographics and insurance information.

• Collect co-pays and patient balance at the time of check-in.

• Schedules outpatient radiology tests, and all other appointments ordered by the physician at check out.

• Informs the precert coordinator of needed authorizations for tests by inputting the outpatient appointments in the computer.

• Obtains new patient/consult information in order to ensure the proper appointment in a timely manner.

• Provides the patient with a printout of appointments.

• Distribute incoming faxes and fax outgoing information as needed.

• Prepare and fax all test orders for outpatient procedures with the appropriate diagnosis.

• Call to reschedule all no-show appointments if applicable. Mark no-show appointments in the computer or add reschedule note.

• All other job-related tasks as required by supervisor/manager

Qualifications

• Familiarity with all office equipment, computers, and internet literacy.

• Knowledge of CPT, ICD-9 coding & medical records

• Customer service.

• Phone etiquette.

• An ability to provide a personable and caring environment for all patients.

HIPAA Requirements: Patient Access Representative will have access to PHI in the course of his/her duties. Applying the minimum necessary standard of HIPAA, this employee has access to the minimum amount of designated record sets required to perform his or her duties.

Typical Working Conditions:

Busy work environment. Environmental conditions may vary depending on assigned work area and tasks.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Referral program

• Vision insurance

Medical Specialty:

• Hematology

• Oncology

Physical Setting:

• Clinic

• Outpatient