Patient Access Representative, PRN

Hours: PRN (as needed); must be able to work 1–2 days per week during day shift hours

Job Summary

Performs all tasks related to the EHR admission/discharge process of outpatient and inpatient visits. Performs accurate patient demographic and insurance information collection and verification at each registration. Additional duties include generating registration visits for multiple patient types, including surgical, physician office visits, and patient transfers; managing both the registration hotline on a 24/7 basis and the hospitalist hotline; accepting patient payments and issuing receipts; providing patient information; completing required forms; and scanning documents daily.

Qualifications

Minimum Education:

• High School diploma or equivalent

Minimum Experience:

• Customer service experience required

• Minimum of 1+ year of experience in a healthcare setting

Preferred Experience:

• Hospital registration and/or insurance experience preferred

Skills & Abilities:

• Strong organizational skills with high attention to detail and analytical ability

• Ability to exercise sound judgment, follow direction, and maintain accuracy

• Professional telephone etiquette and strong verbal and written communication skills

• Self-starter with the ability to work independently and maintain good attendance

Software:

• General proficiency with typing/keyboarding and PC skills

• Experience with Microsoft Office (Outlook, Word, Excel) preferred