Patient Access Scheduling Representative, Outpatient (Full-time, Day Shift)

Education and Work Experience:

• High School Education/GED or equivalent: Preferred


• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred


• Two years' healthcare experience: Preferred

Essential Functions:

• Coordinates and schedules patient care for all wellness programs. Facilitates communication between patient scheduling staff and all user departments, physicians, physician office staff, patient clients.


• Answers telephone inquiries regarding physician referrals and covers front desk duties when needed. Maintains patient scheduling data base.


• Collaborates with patient financial services (PFS) to ensure appropriate authorizations are obtained in accordance with PFS policy and procedure. Submits documentation for retro-authorization as appropriate, files and appeal for denial of services.


• Develops monthly Wellness newsletter, updating website and developing promotional flyers. Actively participates in training. Performs other duties as assigned by department leadership.


• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.