Patient Access Services Specialist (Mental Health Centers)

FLSA Status

Job Role Summary

The Patient Access Services Specialist is dedicated to providing best first impressions for our patients, customers and physicians. The Patient Access Services Specialist is responsible for the registration, referral coordination, and scheduling of visits for the department. This position manages complex appointment scheduling linking clinical visits, consults and ancillary services. Additionally, this position ensures that patients have all the necessary information regarding their coverage and benefits related to their visit, informs patients of their financial obligations, and directs uninsured/underinsured patients to financial counselors. The Patient Access Services Specialist duties also include communications with multiple departments.

Location: 5470 East 16th Street, Indianapolis, IN 46218 

Essential Functions and Responsibilities

• Responsible for the scheduling of patient visits (including new, follow-up, cancellations and rescheduling requests)
• Obtains accurate patient information necessary for medical records, governmental requirements, billing and third-party payer needs
• Validates medical, demographic, insurance and financial data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of accurate appointments
• Explains pre-appointment preparation requirements
• Provides patient education about coverage and liabilities; communicates possible payment obligations and personally connects patients to a financial counselor if needed
• Promotes collaboration and service center success
• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency
• Maintains accountability for accuracy of data collected and entered into systems
• Electronically verifies patient's demographic and insurance information
• Participates in quality improvement processes as requested by supervisor/manager
• Follows cash handling policies and procedures

Job Requirements

Accredited Bachelors degree; OR Minimum one (1) year of experience in call center, patient registration, scheduling, office, banking, customer service or related medical field using computers required. High School Diploma or equivalent required plus post-secondary education courses or certification in business, computers, (Word, Excel, etc.) and Office Management. Associate's degree is preferred.

• Must complete outpatient registration program and pass with a score of 90% or higher


• Must pass annual competency exams as required


• Must maintain 95% accuracy on registration quality audits

Knowledge, Skills & Abilities

• Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, electronic signature pads, copy machine, multi-line phone, etc.) required
• Excellent keyboarding/data entry skills required
• Detail-oriented and organized, with good analytical and problem solving ability
• Ability to function independently and as a team player in a fast-paced environment
• Strong written and verbal communication skills and excellent spelling