Patient Access Specialist - PEC Willow Oaks

Inova Fairfax Hospital- PEC Willow Oaks is looking for a dedicated Patient Access Specialist to join their team. This position will also float to Fair Oaks - PEC location on occasion. This position is full-time, Monday- Friday 8am-5:00pm.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off and paid parental leave. 

Patient Access Specialist Job Responsibilities:

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 1 year of patient access experience