Patient Account Coordinator

SperoMD is seeking a detail-oriented and customer-focused Patient Account Representative to join our team. In this role, you will manage self-pay account balances, post patient payments, and serve as the primary point of contact for patient billing inquiries. You’ll work closely with internal teams—including billing and coding—to resolve account issues and ensure timely communication and resolution for our patients. This position will be on-site at our Northbrook home office. 

ESSENTIAL JOB FUNCTIONS:

• Serve as a subject matter expert in all Patient Account Representative responsibilities.
• Supervise key account processes including accounts receivable, patient dismissals, collections transfers, refunds, and overpayment reconciliations.
• Collaborate with practice staff to ensure the accuracy of patient account data.
• Assign and monitor workload of Patient Account Representatives to ensure timely and accurate task completion.
• Identify and resolve operational issues; implement procedural improvements as needed.
• Assist in the recruitment process; lead onboarding and orientation for new hires.
• Deliver initial and ongoing training; maintain current knowledge of industry and system updates to ensure the team is properly supported.
• Maintain up-to-date training and reference materials for the team.
• Reconcile daily credit card transactions for all clients and report discrepancies to the Patient Account and Credentialing Manager.
• Perform all job functions of Patient Account Representative as outlined in the Patient Account Representatives job description
• Provide coverage for Patient Account Representatives as needed.
• Communicate regularly with the Patient Account and Credentialing Manager regarding operational updates and team performance.
• Promote and model SperoMD Core Values and support team adherence through coaching and guidance.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 

Education, Knowledge, Skills & Abilities:

• High school diploma or equivalent required
• Experience with Epic or other electronic health record (EHR) systems preferred
• Knowledge and level of comfort with Microsoft Excel preferred
• Google Suite experience preferred
• Strong written and verbal communication skills and high level of organizational skills required

Experience:

• Minimum of 3 years of medical billing experience required
• Prior lead experience preferred.
• 3 years of related customer service experience  

PHYSICAL/ENVIRONMENTAL DEMANDS:

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Ability to sit, stand, and walk as needed
• Frequent use of computer and telephone equipment
• Typing and general computer work required

CORE VALUES

Trust. We are committed to integrity without compromise

• Be gently honest with all your customers – coworkers, patients, physicians, management
• Provide realistic expectations
• Keep your word, your commitments
• Protect the privacy of patients, parents and coworkers

Partnership. We work as a team toward our shared purpose

• Demonstrate commitment to the partnership and its shared purpose
• Collaborate with your coworkers and other customers; offer to help
• Communicate information fully 
• Maintain a positive outlook
• In conflict, work toward the goal of resolution rather than winning

Excellence. We strive to exceed expectations in everything we do

• Strive to continually meet PCMH standards 
• Consistently go the extra mile
• Take action to fix problems and to prevent repeat problems
• Consistently speak and behave in a friendly, helpful manner to all customers

Compassion. We are dedicated to serving others and fostering healthy relationships.

• Listen
• Acknowledge and demonstrate sensitivity to the feelings and needs of others
• When someone is upset, put yourself in their shoes and give the benefit of the doubt when you can

Respect. We treat all with dignity and embrace diversity

• Listen and pay attention when others are speaking
• Be polite
• Take action to protect another’s dignity
• Demonstrate openness to another’s point of view