Patient Account Rep Support Full Time Days

Core Competencies

• Reviews and processes the out-patient correspondence from the insurance carriers for the PPO financial classes.
• Identifies and resolves problem issues independently.
• Verifies insurance eligibility and authorization as needed.
• Manages staff to oversee Explanation of Benefits are returned to staff within 1 week of request.
• Promotes positive customer relations.
• Utilizes hospital computer system to update, adjust, and process accurate patient accounts.
• Stays informed of updated insurance requirements and reimbursement practices.
• Assists with training of new staff members.
• Answers and handles a heavy volume of incoming calls.

Education

Experience

License / Certification Requirements