Patient Care Administrator - Concierge Primary Care

Location: San Francisco

Hours: full time, Monday-Friday

Salary range for the first year in this role: $90,000-$100,000/year based on experience.

Private Medical has spent the last 20 years creating a new category of concierge  medicine — private medicine — by designing a system that honors the relationship between patients, physicians, and each member of the care team. Based in California, Florida and New York, our physician-led teams work in concert with our Gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world, to provide relationship focused, evidence-based, longitudinal care to our members and their families. Private Medical is, by design, privately held and free from any conflicts of interests.

This is an outstanding opportunity for a highly motivated individual, who can help carry out our mission of delivering coordinated, personalized care to our patients. As a Patient Care Administrator, your role goes beyond that of a traditional office assistant. Not only are you responsible for standard administrative functions (e.g., scheduling, billing, patient communication, and EMR organization), but as this is a growing practice, you must also be constantly thinking of ways we can improve operationally in support of exceptional care delivery.

You will consistently deliver concierge level services for our patients and doctor teams, really get to know our patients, properly organize and prioritize projects, and stay two steps ahead of any issues.

What we're looking for:

• Education: Bachelor's Degree preferred, preferably in a science or medically-related field


• Experience: 1 year of experience required, healthcare experience preferred


• Advanced computer literacy, primarily with Apple computers, and tech-savvy comfortableness working in a paperless environment (EHR enabled)


• Proven track records of providing extraordinary customer service


• Excellent critical thinking and communication skills


• Autonomous, responsible, and proactive – exceptional professional, poise and sophistication are a must, equivalent to being a C-level executive assistant or reception at a luxury hotel
  


• Enthusiastic and passion for our mission
  


• Tenacity to follow through and close the loop on both quick and long-tail responsibilities


• Excellent verbal and written communication skills


• Exceptional ability to multi-task and properly self-prioritize, with efficiency and high productivity


• Adept with technology applications and services

What will you be doing in this role?

• Provide concierge services for patients, comprised of helping with prescriptions, patient interface with other offices and hospitals, appointments, follow-ups, tracking appointments, facilitating patient needs, and developing a sincere relationship


• Respectful, responsive email and phone communication with both prospective and current patients


• Warmly greet and help patients with check in/out


• Schedule appointments for physician with corresponding reminders


• Coordinate and track outside consults, tests, and imaging studies for patients


• Obtain prior authorizations for prescriptions and diagnostic companies


• Upload labs and other outside documentation into Electronic Medical Record (EMR)


• Answer and triage phone calls
  


• Other assigned responsibilities and projects as needed

What you can expect:

• To significantly contribute to an innovative, growing medical practice that delivers disruptive, cutting-edge, personalized medicine


• To gain exposure to all aspects of practice development and maintaining customer relations


• To grow professionally, creatively, and personally in a low-stress but productive and passionate business environment

What is in it for you?

• A competitive starting salary commensurate with experience and skills


• 401(k) with a match (up to 3% of salary)


• Robust health benefits


• 3 weeks of paid time off


• 10 paid holidays off & 1 floating holiday


• ...and most importantly more time to provide outstanding care for patients and work with great colleagues!

What is the interview process for this role? 

Thank you for your interest in joining Private Medical. We believe the interview process should be as transparent, thoughtful, and engaging as the care we provide to our members.

Throughout the process, you'll be working closely with me, Leah,  who will serve as your primary point of contact. I look forward to getting to know you and helping guide you through each step of the candidate journey!

Our interview process includes:

Application Review
Once we receive your application, our team will carefully review your experience and qualifications. If your background aligns with what we're seeking, we'll reach out to schedule an introductory conversation.

Initial Conversation with HR
This conversation is an opportunity for us to learn more about your experience, career goals, and what you're looking for in your next opportunity. It's also a chance for you to learn more about Private Medical, our culture, and the role.

Hiring Manager Interview
Qualified candidates will then meet with the hiring manager to discuss the position in greater depth, including responsibilities, team dynamics, and how your experience may contribute to our continued success.

Team Interviews
We believe hiring is a collaborative process. Finalists will have the opportunity to meet key members of the team and gain a broader understanding of how we work together to deliver an exceptional experience for our patients and colleagues.

Shadow Experience 
Candidates interviewing for the Patient Care Administrator role will have an opportunity for a shadow experience. This allows both you and our team to gain a realistic understanding of the role, the work environment, and what success looks like at Private Medical.

We understand that interviewing is a significant investment of your time. Our commitment is to provide clear communication, timely updates, and a respectful candidate experience throughout the process.

At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.