Patient Care Associate-Wakefield

Job Summary

The Patient Care Associate is responsible for supporting patient care activities within a healthcare environment by assisting patients, nursing staff, and healthcare teams in maintaining a safe, clean, and patient-focused care setting. This role helps improve patient experience through direct support services, communication assistance, patient transport, and basic clinical support functions.

The Patient Care Associate works as part of a collaborative healthcare team to ensure smooth daily operations within the patient unit while assisting with patient comfort, safety, and overall care support.

Essential Duties & Responsibilities

• Assist in maintaining a safe, clean, and organized patient care environment.
• Support nursing staff and healthcare teams with patient care activities.
• Assist with dietary-related patient care functions as needed.
• Answer phones and facilitate communication within the patient unit.
• Transport patients safely between departments and treatment areas.
• Assist visitors and provide general patient support services.
• Perform phlebotomy and EKG monitoring duties as required.
• Help promote patient-focused care and positive patient experiences.
• Support daily patient unit operations and workflow.
• Follow healthcare safety standards, infection control procedures, and organizational policies.
• Work collaboratively with healthcare professionals and team members.
• Assist with additional patient support duties as assigned.

Minimum Requirements / Skills

• High School Diploma or equivalent required.
• Basic Life Support (BLS) certification required.
• Certification in Phlebotomy required.
• Certification in EKG monitoring required.
• Graduate of a State Certified Program.
• Strong communication and interpersonal skills.
• Ability to work effectively in a healthcare team environment.
• Strong attention to detail and patient care support skills.
• Ability to maintain professionalism and compassion when interacting with patients and families.
• Ability to work flexible schedules including alternate weekends.