Patient Care Coordinator

Location : Whitestone, New York

Company Description

We are seeking a passionate and patient-focused Patient Care Coordinator to join our collaborative team in the Whitestone, New York. At Hands of Hope, we provide comprehensive outpatient rehabilitation and integrated pain management services.

Role Description

We are seeking a highly organized and patient-focused Patient Care Coordinator to serve as the first point of contact for our clinic. This role plays a critical part in ensuring smooth daily operations and an outstanding patient experience. The ideal candidate is professional, detail-oriented, comfortable working in a fast-paced healthcare setting, and able to communicate effectively with a diverse patient population.

Key Responsibilities

• Schedule and confirm patient appointments efficiently
• Maintain accurate patient records
• Communicate with patients via phone, email, and in person with professionalism and empathy
• Coordinate care between therapists, providers, and patients
• Maintain HIPAA compliance and confidentiality
• Assist with documentation and administrative reporting as needed
• Support front desk workflow and daily clinic operations

Qualifications

• Authorized to work in the United States
• High school diploma or GED required
• Minimum 1 year of experience in a healthcare or medical office setting preferred
• Experience with EMR or medical scheduling software preferred
• Strong understanding of medical terminology
• Excellent phone etiquette and customer service skills
• Strong organizational and multitasking abilities
• Ability to work independently and as part of a team

Compensation & Benefits

Hourly Pay Range: $17.00 – $20.00 per hour

(Final compensation is based on experience, skills, and qualifications.)

Benefits include:

• Paid Vacation days
• Opportunities for growth and advancement
• 401(K)
• Supportive team environment

Equal Employment Opportunity Statement

Hands of Hope Physical Therapy is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs.