Patient Care Coordinator

Tampa General Behavioral Health Hospital

Job Title: Patient Coordinator

Schedule: Full-Time | Evening Shift 

Shift: 12 – Hour Shift

Your Experience Matters

Tampa General Behavioral Health Hospital is operated jointly with Lifepoint Health and Tampa General Hospital. We are committed to creating a safe, structured, and therapeutic environment for every patient.

As a Patient Coordinator, you will provide continuous patient support, coordinate the therapeutic environment, and collaborate with Registered Nurses, Behavioral Health Technicians, therapists, and other members of the treatment team.

More About Our Team

Our team provides compassionate behavioral healthcare in a collaborative and patient-centered environment. We are seeking someone who is passionate about working with adolescents, experienced in facilitating patient education groups, and confident in verbally de-escalating challenging patient behaviors. This guidance was provided directly by the hiring team. 

How You’ll Contribute

A Patient Coordinator who excels in this role:

• Maintains a safe, trauma-informed, and patient-centered therapeutic environment.
• Provides continuous patient supervision, interaction, support, and positive role modeling.
• Uses therapeutic communication, problem-solving, crisis intervention, and de-escalation techniques.
• Encourages patients to participate in educational groups, therapeutic activities, and activities of daily living.
• Facilitates patient education groups and other approved therapeutic activities.
• Conducts routine safety checks and identifies potentially unsafe items or conditions.
• Reports physical, behavioral, or psychiatric changes to the Registered Nurse.
• Provides feedback to the interdisciplinary team to support treatment planning.
• Completes required documentation accurately and according to hospital policy.
• Provides shift handoffs and communicates important patient and unit information.
• Serves as a preceptor and mentor for new employees.
• Supports hospital committees, continuing education, and process-improvement projects.
• Performs other duties as assigned by nursing and clinical leadership.

What We’re Looking For

Applicants should demonstrate a passion for supporting adolescents and improving behavioral health outcomes. Additional requirements include:

• High school diploma or GED required.
• Associate degree in psychology, social work, or a related field required.
• At least two years of behavioral health experience required.
• Experience facilitating patient education or therapeutic groups.
• Ability to verbally de-escalate patient behaviors.
• Knowledge of behavioral healthcare and trauma-informed practices.
• Strong communication, organization, collaboration, and mentoring skills.
• CPR certification within 30 days of employment and before patient contact.
• De-escalation certification within 30 days of employment and before completing orientation.
• Trauma-informed care training within 30 days of employment.
• Dialectical behavior therapy training within 90 days of beginning the role.

Why Join Us

We believe investing in our employees is an important part of providing excellent patient care. Benefits may include:

• Medical, dental, and vision coverage
• Life and disability insurance
• Paid family leave and paid time off
• Tuition and certification assistance
• 401(k) retirement plan with company match
• Employee wellness programs
• Ongoing professional development and advancement opportunities

More About Tampa General Behavioral Health Hospital

Tampa General Behavioral Health Hospital is a 96-bed behavioral health facility serving the Tampa community. The hospital provides behavioral health services through a collaborative and multidisciplinary care model. 

Equal Employment Opportunity Statement

Tampa General Behavioral Health Hospital is an Equal Opportunity Employer. Tampa General Behavioral Health Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.