Patient Care Coordinator-North Austin

Urology Specialists of Austin is pleased to announce an opening for a highly motivated and skilled full-time Patient Care Coordinator at our bustling Round Rock office. This integral position offers a stable and consistent work schedule, operating Monday through Friday, from 8:00 AM to 5:00 PM, ensuring a healthy work-life balance with no evening or weekend commitments. We are seeking a dedicated professional who is eager to contribute to a supportive healthcare environment and make a meaningful impact on our patients' experience.

• Greet patients and visitors in a friendly and professional manner.


• Schedule, confirm, and cancel patient appointments, managing provider calendars efficiently.


• Assist with patient check-in and check-out processes, ensuring all necessary forms and documents (IDs, insurance cards) are accurately completed and scanned into the Electronic Medical Records (EMR) system.


• Verify patient insurance information, explain coverage, and collect co-payments, deductibles, and outstanding balances.


• Maintain accurate and confidential patient records, ensuring compliance with HIPAA regulations.


• Coordinate with clinical staff to manage patient flow and communicate any service delays.


• Maintain a tidy, organized, and welcoming reception and waiting area.


• Manage office inventory and supplies, placing orders as needed.


• Perform other administrative and clerical duties as assigned.

• High school diploma or equivalent is required.


• Minimum of one (1) year of experience in a medical office, customer service, or a related administrative role is preferred.


• Proficiency in using EMR systems and Microsoft Office Suite (Word, Excel, Outlook).


• Strong organizational, time-management, and multitasking abilities.


• Excellent verbal and written communication skills, with professional phone etiquette.


• Knowledge of medical terminology and insurance billing procedures is an asset.


• Exceptional customer service skills with the ability to be empathetic, patient, and calm in a fast-paced or stressful environment.


• Ability to maintain patient confidentiality and handle sensitive information with discretion.


• Bilingual in English and Spanish is a plus


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Benefits:

Urology Specialists of Austin values its employees and offers a comprehensive and competitive benefits package to eligible full-time team members. These benefits underscore our commitment to the well-being and security of our staff, commencing after 90 days of employment:

• Medical Coverage: Access to quality healthcare options to support your health and wellness.


• Dental Coverage: Comprehensive dental plans to maintain optimal oral health.


• Vision Coverage: Vision benefits to ensure clear sight and eye health.


• Paid Time Off (PTO): Generous PTO accrual, providing you with the flexibility to manage personal commitments and enjoy well-deserved breaks.


• Sick Leave: Dedicated sick leave to support you during times of illness, ensuring your well-being.
  

Application Process:

Prospective candidates who are enthusiastic about this exceptional opportunity to join a leading urology practice are cordially invited to learn more and submit their application. To apply, please respond directly to this advertisement or forward your resume to [email protected]. We encourage all interested applicants to explore our clinic and learn more about the comprehensive services we provide by visiting our official website at www.urologyspecialistsaustin.com .

We look forward to welcoming a dedicated and compassionate professional to our Lakeline team.