Patient Care Representative

Salary :

$21 - 23 hourly

Company : Readivet

Job Type : Full Time

Dallas, Tx

Job Description - Patient Care Representative

ReadiVet seeks a Veterinary Patient Care Representative (PCR) to support client relations for our in-clinic urgent veterinary care services. The calmer of pet owner anxiety, the detail-focused do-er, this job is perfect for someone with a background in clinical veterinary medicine and takes pride in creating an unparalleled client experience.

This position is well-suited for individuals looking to work a flexible 40-hour schedule within our urgent care operating hours.

About Us: ReadiVet was founded as a mobile, in-home veterinary care provider, ensuring that pet owners get access to a higher level of clinical expertise while reducing stress for their pets. More than eighty-five percent of our services are provided in the home, while also offering care in our fully equipped and centrally located clinic for imaging, surgery, and dental procedures.
ReadiVet has expanded its offerings to include comprehensive in-clinic urgent care from its hub in Uptown Dallas. This service ensures that we can meet a higher level of needs for pets, whether it is expected or unexpected care. The urgent care team will work in concert with our mobile care teams, as we focus on delivering both well care and sick care to our clients in both treatment settings.
What sets ReadiVet apart from other clinics? You are joining a company that fosters a culture of collaboration and active listening. Every team member’s feedback is heard, and we take action to make veterinary care better, together.

Key Responsibilities:

Answering office phone calls and text messages
Scheduling appointments
Managing schedules for our mobile and in-clinic urgent care veterinary teams
Reviewing appointment details with clients
Educating clients on pricing and procedures
Efficiently communicating appointment details to veterinarians and technicians
Sending/responding to emails

Requirements

2-3+ year(s) of experience in the veterinary field
2+ year(s) of experience as a veterinary/medical receptionist in a multiple-doctor practice
Veterinary assistant/tech experience preferred
Experience using veterinary practice management and/or scheduling systems
Superb phone etiquette and text messaging skills
A team player, self-motivated, and reliable
Must be an excellent communicator and comfortable speaking with clients
Flexibility to work evenings, weekends, and holidays as required.
Must be able to lift and carry 50 lbs. with assistance (we bring our equipment with us)
Valid state-issued driver’s license

Job Skills

Professional, friendly phone etiquette and text messaging skills
Ability to work in a fast-paced environment
Detailed oriented
Ability to multitask
Navigation and Wayfinding- Skilled in using maps and other navigational tools to determine optimal routes and directions.

Benefits

Paid time off
Health, Dental, and Vision Insurance
Health Savings Account (HSA)
401k retirement plan with 3% employer matching
Long-term and short-term disability insurance (100% employer paid)
Life insurance (100% employer paid)
CE allowance for licensed technicians
Discounted pet care for your pets
Monogrammed uniforms (100% employer paid)
Monthly cell phone stipend

ReadiVet is a tobacco- and vape-free workplace.

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Patient Care Representative

Job Description - Patient Care Representative

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