Patient Care Representative

• Ability to read, write and communicate in English at the level of a high school graduate


• Ability to work independently in a fast paced environment


• Excellent telephone and communication skills


• Strong interpersonal, customer service and time management skills


• Experience with current office technology, proficient with computer office applications


• Minimum of one year experience in a clinical setting preferred

• Advocates for the patient’s appointments, and healthcare needs


• Communicate unresolved issues to manager or designee to facilitate timely interventions


• Demonstrate excellent communication skills effectively and efficiently


• Maintains accurate records of all calls and corresponding details


• Efficiently field patient questions and concerns


• Process messages and report to the respective physicians and their teams, whenever necessary


• Attends and actively participates in team meetings


• Answers phones in accordance with department standards to achieve expected goals


• Communicates effectively and efficiently when in the call center assignment


• Other work related duties as assigned

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES\: compassion, accountability, respect, excellence and service