Patient Care Specialist I

Job Description Summary

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How will you make an impact & Requirements

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About the Role

The Patient Care Specialist (PCS) is the first point of contact for patients and plays a key role in creating a welcoming, supportive clinic experience. This position supports the clinical care team through excellent customer service, accurate scheduling, and efficient administrative operations.

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How will you make an impact & Requirements

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Key Responsibilities

• Patient Greeting — Welcome and direct patients and visitors with professionalism.
• Customer Service — Resolve issues promptly and maintain a positive patient experience.
• Scheduling & EMR Updates — Schedule appointments and maintain accurate patient records.
• Outreach — Complete reminder calls, emails, and other outreach tasks.
• Phone Management — Answer high‑volume, multi‑line calls using urgent/emergent protocols.
• Insurance Verification — Verify eligibility, collect copays, and coordinate with insurers.
• Payment Collection — Process payments at time of service.
• Administrative Support — Perform general office duties and maintain supply inventory.
• Maintain confidentiality and comply with HIPAA and clinic safety policies.

Requirements to apply:

• High school diploma or GED
• 2–3 years healthcare front office experience required
• Strong customer service background
• Multi-line phone system experience
• Intermediate computer skills; 45+ WPM typing
• Ability to maintain confidentiality under HIPAA
• Athena or other EMR experience

What Makes You Successful

• Strong communication and interpersonal skills
• Ability to multitask and stay organized under pressure
• Cultural sensitivity and professionalism
• Flexibility and adaptability
• Commitment to Vera’s values: empathetic listening, mindfulness, continuous learning, innovation, and resilience

Employee Health Requirements

• Hep B vaccination or immunity
• Negative TB test within 90 days of start date
• CPR/BLS certification

Benefits

• Medical, dental, vision
• 401(k)
• PTO

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Compensation:

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