Patient Care Technician I, Full Time - 9am-5pm, Gastroenterology, Morristown

Principal Accountabilities and Essential Job Functions:

Administrative Functions:  Communicates with endoscopy departments to schedule patients procedures. Interacts with patients to ensure they have their pre procedure instructions, obtain prior authorizations, and work with clinical team to ensure necessary testing is ordered and completed. Reviews daily appointment schedule with provider and develops a plan for patient care activities. Obtains Pre-Op paperwork, labs, referral consultation notes, and hospitalization and ED records prior to appointment as needed.  Forwards clinical information to specialist at least 24hrs prior to scheduled appointment or procedure.  Processes lab letters, referrals and forms, and obtains prior authorizations for medications, referrals and tests per insurance requirements.  Tracks labs and referrals, scans and indexes appropriate documents, documents all communication with patient per EPIC standards. Collaborates with team to accommodate same day requests, checks and responds to emails and pools daily.  Ensures work area is stocked with current forms for daily work and computer downtime.  Demonstrates proficiency in the use of required computer systems.

Clinical Functions:  Prepares  patients for provider visit.  Ensures exam rooms are neat, clean and stocked. Observes, records and reports patient responses to medical care provided during appointment. Prepares, administers and documents as ordered by provider and/or standing order policy.  Assists provider with office procedures and collection of specimens.  Processes prescriptions per provider instruction and policy.  Adheres to infection control and hand hygiene guidelines during all patient care activities. Recognizes and adheres to National Patient Safety Goals and AMG safety policies.  Reports safety concerns promptly via Clearsight system.  Performs Environment of Care laboratory quality 


 

Required: 
1. HS Diploma or equivalent

Preferred: 
1. Strong interpersonal communication skills, both verbal and written 
2. Patient, compassionate nature 
3. Ability to operate as part of a team, alongside physicians and nurses 
4. Proficiency in computer-based data management programs and information systems