Patient Communication Specialist

Essential Job Duties/Responsibilities: 

* Respond appropriately to a high volume of incoming calls, remaining professional and courteous

* Verify and update patient information during each interaction; enter accurate documentation in the electronic medical record.

* Provide accurate information regarding services, insurance, office policies and procedures to clients/customers

* Triage calls and messages and route to the appropriate department or team member

* Other related duties as assigned.

* Full-time 8am-5pm Monday-Friday, with a hybrid work scheduled of 3 days in our Chapel Hill or Concord office, 2 days at home.

Qualifications: Education, Licensure and Certifications, Related Work Experience:

* High School Diploma or equivalent
* Minimum of one (1) year of experience in a medical office or healthcare call center

Other specialized skills and knowledge necessary to perform this job. (e.g., basic accounting principles, computer skills and software, specific healthcare processes, interpersonal, communication: 

* Proficient in computer application skills, including EHR/EMR, and utilization of common office equipment

* Strong communication, customer service, and interpersonal skills

* Efficient at multi-tasking, and ability to remain calm under pressure.

* Knowledge of patient privacy regulations and ability to maintain confidential information