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Patient Concierge & Front Office Coordinator

icon building Company : Bloom
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Patient Concierge & Front Office Coordinator



Full-time


Description

Are you someone who is compassionate, thrives in a collaborative environment, and takes initiative without being asked? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work alongside physicians and clinical staff balancing patient experience, scheduling, communication and financial transactions all while maintaining a calm and welcoming environment.

As a key member of our team you will:

  • Serve as the first point of contact for all patients, setting the tone for a compassionate, professional experience
  • Greet, check in, and check out patients efficiently while maintaining a warm and supportive presence
  • Provide clear guidance, answer questions, and anticipate patient needs throughout their visit
  • Create a calm, organized environment for patients navigating a sensitive and emotional journey
  • Proactively manage provider schedules to optimize flow and minimize delays
  • Coordinate communication between clinical, lab and administrative teams
  • Respond promptly to new patient inquiries via phone, email and through our website
  • Guide prospective patients through the process of scheduling a consultation
  • Collect patient payments and outstanding balances
  • Clearly communicate financial policies in a supportive and professional manner
  • Accurately post payments and maintain daily financial logs
  • Manage end-of-day cash drawer balancing and closing
  • Optimize patient triage workflows and support team needs across departments as opportunities arise
  • Maintain confidentiality and compliance at all times

Why Join Us?

  • Consistent, Monday - Friday, 7:15am - 3:30pm schedule
  • Competitive pay and benefits offered
  • The opportunity to make a meaningful impact in patients' lives

Requirements

  • Minimum 2 years' experience in healthcare office, concierge or high-touch client services role
  • Proven ability to multitask and maintain organization when working with frequent interruptions
  • Excellent verbal and written communication skills
  • Experience in fertility, OB/GYN, or specialty medical practice preferred
  • Experience with patient scheduling systems and electronic medical records preferred

Original job Patient Concierge & Front Office Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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