Patient Concierge & Front Office Coordinator

Are you someone who is compassionate, thrives in a collaborative environment, and takes initiative without being asked? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work alongside physicians and clinical staff balancing patient experience, scheduling, communication and financial transactions all while maintaining a calm and welcoming environment.

As a key member of our team you will:

• Serve as the first point of contact for all patients, setting the tone for a compassionate, professional experience
• Greet, check in, and check out patients efficiently while maintaining a warm and supportive presence
• Provide clear guidance, answer questions, and anticipate patient needs throughout their visit
• Create a calm, organized environment for patients navigating a sensitive and emotional journey
• Proactively manage provider schedules to optimize flow and minimize delays
• Coordinate communication between clinical, lab and administrative teams
• Respond promptly to new patient inquiries via phone, email and through our website
• Guide prospective patients through the process of scheduling a consultation
• Collect patient payments and outstanding balances
• Clearly communicate financial policies in a supportive and professional manner
• Accurately post payments and maintain daily financial logs
• Manage end-of-day cash drawer balancing and closing
• Optimize patient triage workflows and support team needs across departments as opportunities arise
• Maintain confidentiality and compliance at all times

Why Join Us?

• Consistent, Monday - Friday, 7:15am - 3:30pm schedule
• Competitive pay and benefits offered
• The opportunity to make a meaningful impact in patients' lives

• Minimum 2 years' experience in healthcare office, concierge or high-touch client services role
• Proven ability to multitask and maintain organization when working with frequent interruptions
• Excellent verbal and written communication skills
• Experience in fertility, OB/GYN, or specialty medical practice preferred
• Experience with patient scheduling systems and electronic medical records preferred