Patient Coordinator I-Psychiatry

The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.

1.Greet patients either in person or via telephone, and update their insurance/demographics
in the practice management system.

2.Assure that physician accepts insurance that patients present with. If
not already done prior to visit, verify insurance prior to patients arrival or
at minimum at time of arrival before visit.

3.Communicate with appropriate staff regarding patients arrival, and
ensure that patients medical record is available for physician.

4.Process/update HIPAA-related paperwork and other institutional forms as
necessary.

5.Collect or retrieve referrals or insurance authorizations as required.

6.Review status of waiting room on a routine basis and ensure that
patients are kept advised of wait times.

7.Ensures that patient has paid co-pay or collects co-pay under direction
of billing staff, providing patient with receipt following established
cash-control processes.

8.May schedule patient for follow-up appointment as needed. Provide
patient with guidelines for requesting medical records, if necessary.

9.May perform simple charge entry tasks or enter payments
collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee.

10.Performs in
a call center capacity (Faculty Practice Associates)

11.Answer
phones for practice and schedule appointments

12.Follow all
HIPAA and any other governmental or state agency requirements regarding the
appropriate handling of PHI documents.

13.May initiate
reminder phones calls for next day appointments.

14.Performs
other related duties

• High School graduate/GED.
• 1 year physician practice experience
  
• Must have a minimum of one week training on-site which will be provided by practice.
  
• Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.
• IDX or other practice management system experience preferred

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $17.29 - $33.59 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.