Patient Experience Program Administrator

Come join our team!

The Patient Experience Program Administrator is responsible for planning, implementing and administering the day-to-day operations of a recognized program. The Program Administrator independently makes decisions related to program administration. They help plan, compose, develop, and implement program objectives, procedures, processes, and standards.

What are the Primary Duties and Responsibilities?

• Proposes, develops, coordinates, and organizes resources to meet program objectives.
• Partners and collaborates with leadership and key stakeholders on the program's proposed scope and/or process changes. Responsible for developing or recommending process, improvement measures, coordinating program activities and timelines, and resolving if resources meet program objectives and needs.
• Supports training needs and implements applicable education, training, on-boarding and/or mentorship pertaining to the program.
• Researches, gathers, and summarizes data from various sources to evaluate program performance and/or program operations. Makes recommendations to management based on findings. May provide information to program participants, collaborators, and/or cross functional teams.
• Identifies growth opportunities and efficiencies impacting the program and/or department's success
• Proposes and/or creates plans to achieve program objectives.
• Maintains data system integrity and ensures quality assurance measures are followed based on departmental and/or program standard operating procedures. May provide ad hoc reporting to support recommendations observed through trend analysis for future planning and enhancements.
• Monitors program to ensure appropriate governance and program compliance with internal policies and procedures as well as with local, state and federal laws; accreditation, professional and regulatory agency standards and licensure requirements as appropriate.
• Assists and coordinates with monitoring, communicating process or compliance changes, and implementing plans to update processes. May assist with, or take corrective actions, as needed.
• Supports management with planning, monitoring and handling the program's fiscal budgets and financials
• Identifies program participants and collaborators and leads cross-functional teams in the program's administration, maintenance or expansion.
• Collaborates with internal and external groups to maintain and further develop program growth, community outreach activities, as well as relationship building and maintenance. Serves as the primary contact and resource for the program operations and administrative activities.
• Contributes to the program's communication documents including reports, policies and procedures, and other program materials
• May plan, lead, and/or assign program-related work to others.

Qualifications:

• High School Diploma/GED (minimum).
• Bachelor's Degree or equivalent experience preferred.
• Three (3) years of project support experience required.