Patient Financial Navigator - LCMC Health Westpark Campus

Your job is more than a job.

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

General Duties

• Review and verify patient insurance coverage and benefits for oncology services.
• Provide clear and compassionate explanations of co-pays, deductibles, coinsurance and non-covered services.
• Identify opportunities for insurance optimization, including secondary coverage, medical eligibility or financial assistance programs
• Collaborate with case management, social work teams, and outsource support to aid underinsured or uninsured patients.
• Generate and communicate cost estimates for physician ordered oncology treatment, including chemotherapy, radiation, imaging and surgical procedures.
• Apply, claim, and track patient assistance programs.
• Assist patients with understanding their bills and resolve discrepancies.
• Collect upfront payments as necessary based on financial policies
• Offer and set up flexile payment plans tailored to patient needs and financial capacity

Experience Qualifications

• Minimum of 3 years’ experience in healthcare financial counseling, patient access or        medical billing
•  Knowledge of insurance benefits/plans, medical terminology and healthcare billing practices.

Education Qualifications

• High School Diploma or GED
• Associates degree in healthcare related field (preferred)

Licenses and Certifications

• N/A

Skills and Abilities

•  Strong understanding of insurance processes and medical terminology
•   ICD-10 and CPT coding understanding
•   Detail – oriented with strong organizational abilities
•   Proficient in using electronic health records (ER) and other healthcare software
• Excellent communication and interpersonal skills

Bilingual (Spanish or tother language) a plus

Certification as a Certified Revenue Cycle Representative (CRC) or Certified Financial Counselor (CFC) is desirable

Reporting Relationships

Does this position formally supervise employees?  No

WORK SHIFT:

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

About East Jefferson General Hospital

East Jefferson General Hospital, a landmark of LCMC Health’s incredible community of care, has been the go-to hospital for health, wellness, and one-of-a-kind care in East Jefferson Parish for over 50 years. And we’re only beginning to realize our greatest potential.  Learn more about East Jefferson General Hospital and our legacy, our future, and our national recognition as a Nurse Magnet Hospital.

Your extras

• Deliver healthcare with heart. 
• Give people a reason to smile. 
• Put a little love in your work. 
• Be honest and real, but with compassion.  
• Bring some lagniappe into everything you do. 
• Forget one-size-fits-all, think one-of-a-kind care. 
• See opportunities, not problems – it’s all about perspective. 
• Cheerlead ideas, differences, and each other. 
• Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference. 

1.    To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 

2.    To ensure quality care and service, we may use information on your application to verify your previous employment and background.  

3.    To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 

4.    To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.