Patient Liaison

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Patient Liaison plays an integral role in supporting patients on their journey to parenthood. If you are compassionate, detail-oriented, and thrive in a fast-paced environment, this role is an excellent opportunity to make a meaningful difference. Working closely with a multidisciplinary team, you’ll guide patients through their care plans, ensuring they receive the support and resources they need every step of the way.

We are seeking a Patient Liaison to join our team at Pinnacle Fertility - Ohio in Westerville, OH. This is a full-time, onsite position, working Monday through Thursday from 8:00 AM to 4:00 PM, and Fridays from 8:00 AM to 2:00 PM. One weekend per month and participation in a holiday rotation is required.

Key Responsibilities

• Serve as the primary contact for patients, guiding them through treatment plans and educating them on procedures, testing, and follow-up care.


• Coordinate and schedule patient appointments, tests, and referrals to ensure seamless care.


• Assist patients in understanding their medical care, insurance coverage, and available financial resources.


• Collaborate with healthcare providers, clinical staff, and administrative teams to ensure continuity of care.


• Maintain accurate and up-to-date patient records in the electronic medical record (EMR) system.


• Provide emotional support to patients and families, addressing concerns and barriers to care.


• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.


• Educate patients on treatment protocols, self-care strategies, and medication usage.


• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.


• Advocate for patients’ needs and assist in resolving barriers to care.


• Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.


• Perform other duties and projects as assigned.

Position Requirements

• Education & Experience:
  
  
  
  • High school degree required.
  
  
  • Minimum of 2 years in patient navigation, case management, or a related healthcare role.
  
  
  • Certified Medical Assistant is a plus.
  
  
  
  


• Skills:
  
  
  
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  
  
  • Excellent communication, organizational, and problem-solving skills.
  
  
  • Proficiency with electronic medical records (EMR) and healthcare software.
  
  
  • Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team.
  
  
  • Bilingual skills are a plus.
  
  
  
  

Compensation & Benefits

• Hourly Rate: $22.00 - $26.00 per hour (final compensation based on experience, skills, and qualifications).


• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous PTO, paid holidays, and a retirement savings program. Further details will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.