Patient Navigator Specialist

Cottage Health seeks a Patient Navigator Specialist for their CH Navigation Center department responsible for connecting the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries posed by patients and callers. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision and values.

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently. 

Education:

• Preferred: Associate's degree.

Certifications, Licenses, Registrations:

• Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI).

Technical Requirements:

• Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.
• Preferred: MS Office Suite. Experience working with Epic. Knowledge of medical terminology.

Years of Related Work Experience:

• Minimum: 2 years of experience in an office, hospitality, or customer service environment.
• Preferred: 2 years of Patient Access or healthcare scheduling experience