Patient Registration Specialist

POSITION SUMMARY: Eventus WholeHealth delivers an integrated model of care to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff. The Practice Support Assistant focuses on administrative tasks such as registration for Eventus services as well as assisting other administrative teams as needed. Hours for this position include Monday - Friday 1:00 pm - 9:30 pm

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive, other duties may be assigned:

RESPONSIBILITIES:

• Practice Support Assistant will ensure receipt of new referrals to include all patient demographics, insurance information, form of payment and consents. In the event the patient information is incomplete the Practice Support Assistant will contact the facility to obtain the missing information. 


• Practice Support Assistant is responsible for data entry and uploading of all documents into the EHR to include all required demographics, insurance information, Last office note from prior PCP or hospital visit, verify patient insurance and upload response in EHR. 


• Respond to triage pages received via Telmediq, phone calls and emails in a timely manner


• Direct incoming faxes to the appropriate care team or medical provider 


• Upload documents into patients' charts 


• Schedule patients for medical appointments 


• Document reports and requests from facilities into the patient's charts 


• Respond to E-mails and answer phone calls regarding incoming faxes. 


• Relay important and/or urgent information/requests to the appropriate team in a timely manner 


• Prioritize referrals by urgency and address them in a timely manner 


• Ensure accuracy of demographics, insurance and pertinent clinical information for referral 


• Presents medical information with referral: history, diagnosis, prognosis (and insurance) to prove medical necessity 


• The Practice Support Assistant may be asked to perform other duties in line with supporting operations of Eventus

EDUCATION AND/OR CERTIFICATIONS 

• High School Degree required. Associates degree or equivalent work experience preferred 


• Knowledge of and understanding of medical terminology 


• Proficient in Microsoft Office 


• Outstanding communication and interpersonal skills 


• Strong attention to detail with excellent organizational skills 
  
  
  
  • Professional verbal and written communication skills via phone, email, and other written correspondence.  
  
  
  
  


• Friendly and professional demeanor. 

SKILLS AND QUALIFICATIONS

• Strong organizational and interpersonal skills 


• Ability to work independently  


• Attention to details 


• Ability to complete work assignments accurately and in a timely manner 


• Ability to manage multiple and simultaneous responsibilities and prioritize scheduling of work 


• Ability to maintain confidentiality of medical, financial, and legal information 


• Ability to communicate effectively, both orally and in writing 


• Always maintain patient confidentiality 


• Maintain regulatory requirements, including all state, federal and local regulations Professional verbal and written communication skills via phone, email, and other written correspondence.  


• Friendly and professional demeanor. 


• Strong confidentiality always  

PHYSICAL REQUIREMENTS:   The physical demands described here are representative of those that must be met by an employee to successfully perform the job.

• While performing the duties of this job, the employee is regularly required to communicate with others, including the ability to express oneself and exchange information in what, at times, could be a stressful or high-pressure environment. 


• The employee frequently is required to move about the office to access files, use office equipment, and to interact with others.   The person must be able to sit or remain in a stationary position for extended periods of time to be able to work, communicate on the phone, utilize the computer, and interact with others.  The employee is occasionally required to stand or otherwise be able to access files, equipment, and other items in high places. 


• Employee must be able to constantly operate computers, phones, and other office equipment. 


• Employee must be able to bend, stoop, kneel, crouch, or crawl. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the job.

• The noise level in the work environment is usually low to moderate. 


• Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines. 

• Requires desk work in office environment.


• Ability to work flexible hours as needed to meet deadlines.


• Possess a respectful and professional demeanor at all times.