Patient Relations Administrator-2

Agency

Department

As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery. 

What we want

The Patient Relations Administrator serves as a key point of contact for patients, addressing concerns, assisting with insurance and financial inquiries, and coordinating communication between patients and providers. This role manages and tracks patient records, enters clinical information into EPIC, and supports psychiatry clinic operations, including assisting with TAM‑APP protocols and TMS treatments under specialist guidance. The position also collaborates with multidisciplinary care teams, processes financial assistance applications, schedules appointments, and verifies insurance coverage—all while ensuring compliance with HIPAA and proper handling of PHI.

What you need to know

Required Education and Experience

• Associates degree or equivalent combination of training and experience.

• Three years of relevant experience in office administration or medical administration.

Preferred Qualifications

• Experience with EPIC Garden Plot Electronic Medical Records system

Responsibilities

Patient Communication and Resolution

• Listens, records, researches, and resolves patients' concerns

• Corresponds with patients regarding insurance issues and financial matters.

• Contacts patients to provide information regarding referrals and orders from the

• physician.

• Collects, maintains, and tracks patient records. Tracks and reviews patients’ progress and their account information. Monitors and maintains quality incentive programs.

Psychiatry Clinical Duties

• Enters all patient information into EMR (Electronic Medical Records) EPIC Garder Plot

• Coordinates patient care through in person at front desk, by phone or electronically.

• Acts as back up administrator and is trained for Texas A&M – Advanced Psychiatric Protocols(TAM-APP) specialty clinic.

• Under the direction of a TMS specialist, operates and interprets the TMS machine.

Collaboration and Coordination

• Maintains effective collaboration and communication among all responsible parties of an individual patient’s multidisciplinary health care team.

• Attends Weekly Clinic Operation meetings for updates in processes to collaborate with health care professionals.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.