Patient Relations Coordinator

Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service in delivering government-approved lines of Ventilators, Portable and Stationary Oxygen Concentrator and Supplies to Veterans and their Caregivers throughout Texas, Arizona, and Southern California.

Mid-Cities is looking for a self-motivated, energetic, detail oriented and caring individual who will perform oxygen equipment deliveries, provide equipment services, and ensure patients have a solid understanding of equipment operating instructions. The successful candidate will also ensure that patients are comfortable with the safe and effective use of their medical equipment.

Do you have a military service record that you would like to share? If so, please include Branch of Service, Discharge Date, and Discharge Rank.

Essential Duties and Responsibilities:

• Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers.
• Processing order entries, up to 100 per day.
• Coordinate with various branches for remote printing and must be flexible between duties.
• Troubleshoot equipment as needed for repair or decide if damaged beyond repair.
• Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
• Document patient records accordingly (e.g. missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes to maintain file integrity.
• Resolve issues with the Veterans Affairs (VA) office.
• Run and process daily route reports.
• Cross-trained to function in multiple departments as needed

Shift:

8a - 5pm (On site)

Education and Skills:

• High School Diploma or higher education
• Brightree and Apachetta highly preferred or other windows based EMR software
• Ideal candidates will have 2 years of experience in patient file creation and order production
• Medical Chat Software experience
• Advanced data entry skills including: 10-Key, Typing 35 WPM
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• High Call Volume experience
• Multitasking is essential, you must be able to communicate effectively while document processes.
• Effectively uses time management skills.

Benefits

• Hours M-F 8a-5pm. Weekends may be needed in an emergency.
• 401K
• Medical, Dental, and Vision
• Life Insurance and Disability
• Paid Holidays
• Paid Time Off
• Discretionary Employee Bonus

Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance.

• Must be legally able to work in the United States.
• Must be able to understand and speak English fluently. Spanish is a plus.
• Must be able to work 8a - 5pm Shift
• 2 years’ experience in a medical office, call center, DME, or hospital required
• Ability to process written and oral communication from various sources.
• Must be able to work on the weekends in emergency situations only.
• Military Retirees/Veterans and/or their Family members encouraged to apply