Patient Relations Specialist - Neurologic Surgery

Bachelor's degree in communications, business, patient/healthcare related field and three years of experience in communication, customer service, or patient care is required. 

Additional Qualifications:

• Requires excellent oral and written communication skills, and the ability to work in a complex environment with multi-dimensional points of view. 
• The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork. 
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-through. 
• Must possess the ability to inspire trust and confidence, and communicate effectively with internal and external audiences. Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic. 
• Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position. 
• Belief in the mission and strong ethical conduct is essential. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. 
• Must be proficient in information technology, MS Office products, and clinical applications. 
• An understanding of a complex healthcare system and the philanthropic process is desirable. 
• Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility. 
• Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds.