Patient Scheduler - Gastroenterology

Salary Range: $20.00 to $23.00 an hour

By adhering to Connecticut State Law, pay ranges are posted.  The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.

Flu Vaccination Considerations: Proof of annual flu vaccination is required for all employees.

PACT MSO is a Management Service Organization that supports numerous physician groups.  We offer health benefits, paid time off, and a friendly working environment.  We are a medium sized company with a family atmosphere.

PACT MSO has a busy Gastroenterology office that is seeking a Patient Scheduler.  The hours are Monday through Friday 8:00am to 4:30pm.  The position is floating between office locations in Hamden, Milford and Guilford.

The position is responsible for scheduling all patient appointments for the practice.

Essential Functions

• Schedule patient’s appointments.


• Obtain demographic information and history that will allow appointments to be booked appropriately, and schedule appointments according to provider guidelines.


• Set up insurance information


• Accommodates patient preference within the specified time frame and guidelines of the procedure order.


• Follows facility exclusion criteria and scheduling guidelines while scheduling.


• Responsible to consistently provide culturally sensitive service to all patients and coworkers.


• Responsible to maintain full and efficient schedules and to identify changes in scheduling patterns and report to management.


• Maintains confidentiality of all medical, financial, or other sensitive materials and information in verbal, electronic or printed form.


• Competently explains pre-procedure instructions to patient and significant other or guardian.

Skills and Knowledge

• Effective and professional written and verbal skills


• Intermediate computer skills

• Demonstrated experience with EHR and scheduling


• Outstanding phone etiquette

Education and Experience

• High School Diploma or equivalent


• Minimal experience with scheduling