Patient Scheduling Representative 4 - TGH Imaging Scheduling

Summary
This position is to coordinate, schedule and reschedule special radiology procedures for patients and referring physician offices at all of our TGH Imaging locations.

Essential Duties and Responsibilities 
• Coordinates, schedules and reschedules patient’s special (Nuclear Medicine, PET, Biopsies and Research Studies) radiology procedures as requested by patients and referring physician offices for all of TGH Imaging locations. 

• General knowledge on radiology procedures, CPT, ICD codes and health insurances. 

• Answer questions regarding appointments and imaging during the calls with the patient and / or physician offices. 

• Obtain necessary information (patient demographics and insurance information) and record it in the scheduling system. 

• Gives the patient the necessary prep instructions that they need to do before that they come in for their scheduled exam. 

• Remind patients to bring in all necessary items when they come for the exam (script, insurance and a form of identification, prior studies when applicable and also payment that may be expected at the time of service) 

• Obtain referral and authorization information when available and record it into the patient’s file in the RIS system. 

• Be efficient with the high volume of outbound calls related to the interface orders and incoming fax order requests. 

• Scrub all scripts for, diagnosis, date, signatures and correct exam protocols. 

• Communicate back to the referring offices regarding their patient’s appointment status. 

• Function in a team environment and assist other team members when needed. 

• All other duties as assigned.

Required Qualifications / Education / Experience
• High school graduate or GED preferred. 

• Proficient in computer software and excellent typing skills. 

• Excellent oral and written communication skills. 

• Problem solving techniques and skills. 

• Great phone and phone etiquette abilities. Able to communicate clearly to establish cooperative relationships with patients, families, physicians and team members. 

• Previous office or call center experience, preferred. 

• Knowledge of some medical terminology, preferred