Patient Service Agent

Mercy Primary Care Call Center - Sunset Hills

Full Time, Monday through Friday

Hybrid Schedule - Work from home 2 to 3 days/week after training!

Qualifications

• Education: High School Diploma or Equivalent

• Experience: Customer Service experience

• Other Skills and Knowledge: Basic computer skills, Data Entry

• Other Skills and Knowledge: Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm

Job Duties:

• Handle high-volume inbound and outbound calls, assisting patients with MyMercy scheduling and general inquiries.

• Identify patient needs, provide accurate information, resolve issues, and escalate when necessary.

• Document call details in the EMR according to established procedures.

• Deliver compassionate, high-quality service while following call center scripts and HIPAA guidelines.

• Build positive patient relationships and contribute to team performance goals.

• Support organizational mission and complete additional duties as assigned.