Patient Service Coordinator

Fairfax Family Practice Centers (FFPC) is seeking Patient Services Coordinators to join our team. The administrative support team members are a crucial part of our healthcare organization. Fairfax Family Practice Centers is an independent family medical practice, established over 50 years ago. With nine offices in Fairfax, Loudoun, and Prince William Counties and a dedicated team of primary care providers and staff, we have a rich history of providing exceptional patient-centered medical care to our community.  

Our Patient Services Coordinators perform a variety of administrative activities to assist the medical team, patients and staff. This is an excellent opportunity to build strong, lasting patient relationships while working in a supportive and well-structured practice environment. 

Responsibilities and Duties:

• Performs scheduling duties such as verifying patient information, scheduling appointments for patients, requesting appropriate insurance information from patient to determine insurance eligibility.
• Prepares and maintains patient information such as organizing lab results, reports, etc., reviews medical record and information requests and completing requests for information as needed, responds to requests regarding release of medical information.
• Performs reception duties such as greeting patients, answering phones, providing accurate and pertinent information to callers, directing messages to appropriate team members.
• Performs routine office-based patient account responsibilities such as collecting patient portion of coinsurance or copayments, checking patients out by reviewing patient encounter information and calculating/collecting appropriate payment, reconciling daily cash and charges, following up with patients on unpaid balances.
• Performs administrative office tasks such as opening/closing office in accordance to policy, conducting inventory and maintaining supplies, assisting with special projects such as mass mailing and data entry, photocopying, scanning, and faxing documents as requested, maintaining the office to ensure a clean, professional appearance.

Basic Skills and Competencies:

• Knowledge of basic accounting and medical office procedures.
• Maintains positive interactions with patients under stressful conditions.
• Able to examine documents for completeness and accuracy.
• Communicates clearly and professionally.
• Work effectively and professionally with co-workers.
• Maintains patient confidentiality. 
• Possesses time management and organizational skills.
• Possesses appropriate knowledge of medical terminology.
• Adheres to corporate and office specific policies and procedures.
• Demonstrates the ability to prioritize tasks in an efficient manner.
• Ability to understand and comply with all HIPAA, OSHA, and safety guidelines.

Computer Skills:

• Demonstrates ability to learn specific job-related software applications and other company supported computer applications. 
• Has experience with EMR applications.
• Demonstrates knowledge of and experience using Microsoft Office Products.
• Is proficient in basic computer skills, including email, web browsing, and online communication tools. 

Minimum Qualifications:

• Education: High school diploma or equivalent. 
• Experience: Preferred one year business office experience preferably in a medical office practice. Experience in primary care practice preferred.