Patient Service Coordinator/ MA (SOM DOM Gastroenterology)

The Department of Medicine, Division of Gastroenterology at Sibley Memorial Hospital is seeking a Patient Service Coordinator / MA.

Specific Duties & Responsibilities

Patient Service Coordinator position responsibilities 50%

• Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins Division of Gastroenterology and Hepatology at Sibley Memorial Hospital.
• Maintain accurate information on each patient to facilitate the patient encounter.
• Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out.
• Schedule patients for laboratory tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Print and mail directions, maps, fee schedules, and department specific information to patients.
• Send medical questionnaire forms to patients to obtain missing information.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain and/or verify patient's demographic data by phone or in person.
• Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations.
• Obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Register patients for clinical appointments using computerized database.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. Arrange or assist in arranging patient transportation.
• Answer phones and provide routine information to callers. If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.
• Review patient charges and extract chargeable items. Collect time of service payments, issues receipts, and prepare cash settlement records.
• Input diagnostic and procedure codes to TAP system for computer billing.
• Discuss patient charges, if appropriate, with patients and/or patients' families.
• Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
• Refer patient to appropriate office and ensure application for funds has been made.
• Prepare patient's statement of charges and review with patient.
• Assist with basic insurance and third party queries and explain payment policies
• Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out.

Medical Assistant Responsibilities 50%

• The Certified Medical Assistant (MA) has duties and responsibilities related to patient care in the ambulatory clinic environment.
• The CMA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care.
• The CMA reports to the clinic operations manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area’s policies and procedures..
• Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team.
• Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height.
• Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner.
• Obtains additional data from patient and significant other based on initial data collection.
• Performs chart review prior to clinic visit to obtain historical data.
• Monitors patient status recognizing and reporting abnormal findings or changes in condition.
• Confirms and clarifies written orders prior to implementation of delegated tasks.
• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures.
• Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively problem-solves and identifies solutions to barriers to safety.
• Appropriately obtains and manages specimens, including labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing. Acts as a “trainer” for new employee and extern orientation, and coordinates activities related to proficiency for these employees.
• Recognizes emergency situations and implements emergency procedures according to clinic guidelines. Administers first aid, CPR, and maintains emergency equipment and supplies.
• Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patient’s need for additional information and refers to appropriate healthcare resources.
• Perform injections, including but not limited to, flu, Hepatitis A, B, and C
• Know how to administer breath tests and capsules
• Take pre-visit vitals, including but not limited to, weight, blood pressure, temperature
• Obtain lab results, and under MD guidance, does routine patient notification of results.
• Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs.
• Directs patients with medical complaints who call or arrive to the clinic to the patient’s physician and/or emergency room for assistance.
• Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinic manager.

• High school diploma or graduation equivalent and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA,AMT, NAHP) required.

• One year of work experience in customer service.

• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Classified Title: Patient Service Coordinator/Medical Assi 
Job Posting Title (Working Title): Patient Service Coordinator/ MA (SOM DOM Gastroenterology)   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.60 - $29.50 HRLY ($54,080 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M - F 8:30AM to 5:00PM 
FLSA Status: Non-Exempt 
Location: District of Columbia  
Department name: SOM DOM Gastroenterology   
Personnel area: School of Medicine