Patient Service Coordinator (Neurology)

The Department of Neurology is seeking a Patient Service Coordinator to work as a team member at the Falls Concourse at Johns Hopkins Green Spring Station campus. This a unique role with administrative and clinical functions with opportunities to work in different environments, which includes our Howard County site from time to time. We are looking for an exceptional team member! We have great group of doctors, nurses, patients, and staff.

Specific Duties & Responsibilities

• Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins Department of Neurosciences at Green Spring Station.
• Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
• Schedule patients for clinic appointments, relaying any necessary information to the patient regarding the appt.
• Coordinate visits either within the department or between several departments.
• Confirm appointments, manage cancellations, reschedules, and new appointments.
• Telephone interview patients and/or family members to obtain accurate pre-registration information pertinent to the visit.
• Communicate directions, appointment information, in a helpful, courteous demeanor.
• Send medical questionnaire forms to patients to obtain missing information as needed.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Fill vacancies due to cancellations.
• Register patients for clinical appointments using the computerized database.
• Inform patients of the costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance as needed.
• Arrange or assist in arranging patient transportation if needed.
• Answer phones, respond to messages, and provide routine information to callers.
• If a patient must be admitted to the hospital, provide necessary documents to the receiving facility as needed.
• Collect time of service payments, issue receipt.
• Discuss patient charges, if appropriate, with patients and/or patients' families.
• Assist with basic insurance and third-party queries and explain payment policies as applicable.
• Provide accurate and timely messages to MDs, fulfill HIPAA compliant incoming and outgoing medical records requests, manage incoming and outgoing faxes, in-basket messages
• In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.
• Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs.
• Directs patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance.
• Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinic manager. Removes and replaces supplies prior to expiration.
• Operates clinical equipment according to equipment procedures including safety and quality control checks. Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required.
• Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
• Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands.
• Works with healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solves obstacles to throughput process and notifies manager and patients of wait time.
• Assist with front desk duties, including but not limited to- filing, scanning, purging records, clearing the fax machine and distributing documents appropriately, printing EPR notes.

• High School Diploma or graduation equivalent
• One year work experience in customer service required. 
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

• Knowledge of medical insurance coverage.
• Two years in a similar service-oriented industry.
• Experience in the Johns Hopkins system.

Classified Title: Patient Service Coordinator  
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.60 - $29.50 HRLY ($47,944 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F 8:30 am - 5:00 pm 
FLSA Status: Non-Exempt 
Location: JH at Greenspring Station  
Department name: SOM Neuro Amb and Ancillary Services  
Personnel area: School of Medicine