Patient Service Rep II

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women.  Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

We are currently recruiting for a Patient Services Representative at Women's Imaging Center in Vorhees, NJ.

Hours: Monday-Thursday 8am-8pm, Friday 8am-4pm, one evening shift per week is expected.

The Patient Service Representative plays a vital role in delivering seamless and positive experiences for all patients at Axia Women's Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR ensures that each patient interaction reflects Axia's commitment to quality, compassion and efficiency.

Essential Functions : 

• Greeting patients and visitors, assisting, and directing them accordingly to the appropriate waiting area.


• Paging or phoning appropriate personnel to meet and escort patients to the exam room.


• Explaining financial requirements to patients, collecting, and recording copayments as required.


• Performing registration functions for new and existing patients and activating patient files.


• Promptly and professionally answering and routing calls to appropriate personnel, paging, offering voicemail, or redirecting calls as needed.


• Retrieving and appropriately routing any messages from the answering service.


• Providing additional support to patients and medical staff and performing other duties as assigned.


• Courteously screening solicitors for relevance to organizational needs.


• Adhering to infection control and safety guidelines as well as maintaining confidentiality regarding all patients and following confidentiality policies per HIPAA compliance.

Qualifications & Skills:

• High School Diploma or GED


• Medical Receptionist/PSR experience preferred.


• Excellent customer service skills & communication skills.


• Ability to adapt to changing priorities and business needs.


• Ability to maintain composure and navigate a fast-paced, innovative environment.


• Team player.


• Ability to work 40 hours per week including some evening hours


• Ability to work a flexible schedule and provide coverage at satellite location(s), where applicable, as needed.

Full-time Benefits:

• Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.


• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!


• 401(k) matching


• Generous PTO offering with additional time off for volunteering


• Access to Axia providers at little to no cost through Axia’s medical insurance.


• Axia-paid life insurance, short-term and long-term disability.


• Free counseling for colleagues and family members, including parents and parents-in-law

Pay or shift range: $18 USD to $21 USD
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.