Patient Service Rep - UT Urgent Care Lenoir City

UT Urgent Care Clinics have provided medical care for acute illnesses and minor injuries to Knoxville, TN and surrounding counties since 2007. UT Urgent Care is seeking experienced, well qualified Patient Service Representatives for our Lenoir City location, who must be a team player and comfortable working in a fast-pace urgent care environment.

A successful candidate will be expected to perform the following duties but not limited to:

• Greet patients and assist with patient requests upon arrival to clinic
• Obtain and record demographic, insurance and financial information
• Collect co-pay, co-insurances and past due balances
• Verify insurance eligibility and ability to relay relevant information on payment policies.
• Answer multi-line telephone, relay patient messages to clinical team members

POSITION HIGHLIGHTS:

• Flexible Schedule: 36-hour work week scheduled between 3 shifts per week, with option for overtime pay (1.5 x hour) 
• Hours: 12-hour weekday shift, 9AM-9PM & 9-hour weekend shift, 9AM-6PM 
• Shift Differential: Up to $2.00 per hour 
• Growth: Performance based pay increases and promotions are available for team members to achieve at their own pace
• Professional Development: Opportunities for educational programs, professional development workshops and certifications offered through University of Tennessee Medical Center

BENEFITS:

• Health Insurance: Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability Insurance, Critical Illness, FSA, HSA with Employer Contribution
• Retirement: 401(k) with company matching and immediate vesting
• PTO: PTO, Sick, Bereavement Leave
• Support: Employee Assistance Program (EAP) with confidential support when you need it for counseling, legal and financial support.
• Employee Access Benefits:
  - Fitness Center Access

SALARY DESCRIPTION:

• $16.00/hr -$18.00/hr
• Dependent on experience and certifications

• 12-hour/9-hour shifts, including ability to work weekends (no overnights) 
• Reliable transportation
• Ability to work in a fast-paced, team-driven environment
• Outstanding customer service skills

Education/Experience:

• Requirement of GED or High School Diploma
• 1+ year experience in healthcare facility (medical office, urgent care, ED) is preferred