Patient Service Representative

The Patient Service Representative serves as a primary link between patient and office. The Patient Services Representative is responsible for basic administrative support that could include greeting patients, verifying of patient information, data entry, telephone coverage and other duties as required.

Advocare is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice doctors and multiple types of specialists, each of whom has strong bonds to the families, adults, children, and communities they serve. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.

Patient Service Representative Essential Functions:

• Greets patients and verifies demographic information and appointment schedule.
• Verifies and enters patient demographics in medical manager and copies pertinent insurance cards
• Collect co pays. Make sure all checks received are dated, signed the correct amount is entered.
• Places various documents in patient files (school notes, insurance forms in needed)
• Confirm patient appointments.
• Answers telephone, screens calls, takes complete messages, and provides information. Handle telephone information requests with courtesy, accuracy, and respect for patient confidentiality.
• Understands and implements office procedure.
• Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies.
• Maintain confidentiality and use discretion when handling patient's medical records and information.

Required Skills/Abilities:

• Able to use office equipment satisfactorily and handle paperwork/filing adequately.
• Skilled in patient service principles by creating a pleasant waiting room atmosphere.
• Skilled in establishing and maintaining effective working relationships with staff, patients, and the public.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system
• Ability to maintain confidentiality and handle sensitive information.
• Knowledge of reception tasks, care center policies/procedures, paperwork.
• Knowledge of how to use office equipment including phone, computer, copy machine
• Knowledge of patient service concepts and techniques.

Patient Service Representative Education and Experience:

• High school diploma or equivalent required
• One year of prior experience in a medical setting preferred

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance

Part-time Benefits:

• Vision
• Flexible Spending Accounts
• MetLife Auto/Vehicle & Home Insurance Discounts