Patient Service Representative

Job Summary:

The Patient Service Representative is an ambassador and point of contact for practices and patients in our community. This position serves as the primary point of contact for patients, acting as an information conduit between patient and provider practices and coordinating ancillary services associated with patient health care needs.  

Essential Duties and Responsibilities

• Supports and promotes the mission and values of Covenant Health Ministry.
• Ask for and collect payment due at the time of service up to and including duties such as running estimates, copay collection, co-insurance collection, and past due amount collection.
• Models AIDET behaviors.
• Welcomes patients, inquires to understand the reason for visit, and gathers demographics and insurance information.
• Communicates process and timeline, announces patient to nurse/MA, and follows up as needed.
• Manages patient appointments/physician schedules to minimize patient wait time and maximize patient flow and customer service.
• Schedules appointments according to patient preference
• Gather enough information to determine the priority of the visit and schedule the appropriate length of time.
• Call patients at least 48 hours in advance of appointment as a courtesy reminder
• Maintains required licenses, certifications, and competencies, and completes annual compliance courses on time.
• Supporting student learning is a shared responsibility. Every team member is expected to contribute to creating a welcoming environment and to actively assist students in their educational experience, regardless of their specific role.
• Other duties as consistent with this role.

Job Requirements

Job Knowledge and Skills

• Strong interpersonal and customer relation skills.
• Strong verbal and written communication skills.
• Strong computer and telephone skills.
• The ability to speak, read, write, and understand written instructions in English is required.

Education and Experience

• High school diploma or GED required; associate degree preferred.
• Minimum of one-year, direct experience preferred.

An equivalent combination of education and experience that provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Working Conditions/Physical Demands

OSHA standards Category I, exposure to blood/body fluids or tissue. Must be able to work in a high-paced environment where multi-tasking, prioritizing, and sound decision-making skills are required. Exposed to disease, illness, infections, strains, and physical injury. Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, (standing up to 8+ hours), twisting, walking, bending, stooping, and reaching. Lifting/carrying frequently up to 10 pounds. Some stress is related to a high level of responsibility for quality care.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

•Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

•Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

•Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

•Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Comp Range:

Rate of pay displayed reflects the beginning of the pay scale.  At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.