Patient Service Representative

We are seeking a Patient Service Representative, internally referred to as Patient Access Representative or Patient Registration Clerk, at our PMG – Associates in Family Medicine Group. As a Patient Service Rep, you interview the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits.

Shift Available:  Days 

Employment Type: Full Time

Hours: 8-hour shifts, 8:00am – 4:30pm

Location: PMG – Associates in Family Medicine, Kansas City, KS 

Here are some of the benefits of working at Prime Healthcare: 

• Health, dental, and vision insurance options
• Paid vacation, sick time and holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options 
• Life, disability, and other insurance options
• Many other amazing benefits

Essential Duties and Responsibilities (includes, but not limited to): 

• Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits
• Schedules patients in their clinic and assists with scheduling them in others
• Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues
• Greets and checks in patients andles all incoming phone calls and routes to appropriate staff or initiates messages
• Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing
• Must be able to: (1) operate a computer to accurately input and retrieve data; (2) communicate with the population served, staff, and providers utilizing age specific techniques; (3) maintain proficiency in medical terminology; (4) project a positive and helpful attitude.

Education and Work Experience

Before we go any further, we do have some deal-breakers. You must have:  

• High school graduate or GED equivalent
• Maintain proficiency in medical terminology

Additional Qualifications That Are a Plus: 

• Previous medical setting/hospital experience
• Knowledge of medical terminology
• Customer service experience

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

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