Patient Service Representative

The Company:

Since 1975, Elizabeth Wende Breast Center has been serving the greater Rochester, NY area with superior breast imaging technology and patient care. As the first dedicated breast clinic in the United States, EWBC is a committed leader in the field of breast imaging and breast cancer diagnosis.

Job Summary

Responsible for answering phone calls, scheduling appointments, greeting and checking in patients, verifying and updating patient information with accuracy, handling insurance, deductibles and co-pays, while ensuring a friendly and professional demeanor. 

Essential Duties and Responsibilities

• Schedule appointments
• Check in patients
• Verify and update patient information in the EHR system
• Collect co-pays and deductibles from patients at time of appointment
• Ability to work at any/all satellite locations

Skills and Qualifications

• 1-3 years medical office experience preferred
• Excellent customer service and strong communication skills 
• Basic computer knowledge necessary; familiarity with electronic medical health care record systems beneficial
• Ability to work well in a team-oriented environment

Performance Standards

Patient Service Representatives are expected to perform well in a team environment and to make the needs of our patients their number one priority. The ability to multi task and attention to detail is essential in this role. This position report directly to the Front Desk/Call Center Managers.

Hourly rate: $18.00-$22.00

Hours: Mon-Fri 8:30am-5pm—this is a fully in office position

Competitive Benefit Package; Medical, Dental, Vision, Life, Disability, Retirement, PTO/Sick Pay

Please note that this job description is subject to change or modification at any time, with or without notice, at the discretion of Elizabeth Wende Breast Care, LLC